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Store User Guide

Store User Guide

The University of Oxford is pleased to welcome you to our On-Line
Store, which offers a wide range of goods and services, and for your convenience,
we outline below some useful help and guidance.

Your Details

Once you have registered, use of the Store is by credit or debit card, and payment in full is required.
We do not sell or share your personal details to or with anyone externally, but certain goods and services do require Staff and Student ID numbers to be given in order to purchase. You retain the responsibility at all times to ensure that your personal details contained within your customer details are correct and current, especially in relation to changes of address and contact numbers.

Your Address

The main address that you register with must be the address that the card statement is sent to, however you can use a different delivery addresses.  You will be given this option on placing an order


When you use the web site, you will see the Thawte Trusted Site Seal, which confirms to you that you are using a site with the highest level of authentication and verification on each and every visit.

Authentic sites use Thawte SSL web server certification to offer secure communications by encrypting all data to and from the site.

You can click on the Seal to view the site SSL Certificate, confirming the site's validity.

All e-mail communications into and out of the University of Oxford are scanned and checked for viruses. This means that finding contamination will lead to blocking of e-mail transfers in order to safeguard the integrity of the entire system.


When you register to use our site, you will be asked to provide an e-mail address and create a password. You must keep this password confidential, and must not disclose it or share it with anyone. The University holds a secure password file to enable you to request this, should it be forgotten on future transactions.

You remain responsible for all activities and orders that are submitted under your password, but in the event of you knowing or suspecting that your password has been misused, you should immediately log in under your existing password and amend your registration details, or alternatively, contact the On-Line Store as directed on our Home Page.

The University reserves the right to suspend or cancel a customer registration at our discretion, or if you breach any of the terms and conditions identified within this Policy. The suspension or cancellation of such rights does not affect either party's statutory rights or liabilities.

Forgotten Password

At each login stage, you will see a forgotten your password link, where you enter your e-mail address and a reminder of your password is then sent to you, by e-mail, almost immediately.

Internet Usage

Once registered with us, you can log in and out of our service at any time, but we accept no responsibility for any inability to connect due to your own technical problems, any period where essential maintenance is being carried out, or any problems arising on the Internet generally from external sources.

Prices of Products and Services from the On-Line Store

All prices are valid as at the time of ordering, and we cannot accept claims for refunds where prices for like items are available at a lower price at a later date or time.

All prices are inclusive of VAT at the prevailing rate unless otherwise stated.

Acceptance of order

All orders are confirmed both on screen and by e-mail, and any subsequent problem with regard to delivery will be notified by e-mail also. You should therefore ensure that your e-mail address is current and active within your registered details.


Some of the services available from the On-Line Store do not involve delivery.

Where delivery applies to your purchase, your confirmation e-mail identifies to our relevant department that goods are to be sent to the delivery address identified in your order, and this will be arranged during the course of the normal working week.

It remains your responsibility, following the placement of an order, to ensure that delivery can be accepted at the location identified. It is sometimes preferable to give a work address for delivery, but if doing so, please ensure that clear delivery instructions are provided within the delivery address fields.

Terms and Conditions

You must accept our Terms and Conditions as you complete your purchase. This safeguards both of us and ensures a smooth and trouble-free buying experience.


You can pay by any Mastercard, Visa credit card, Switch, Solo or Delta debit card. Your card details will be encrypted and only the last four digits will appear on your order confirmation. Your card details are not held once the transaction is completed, and on subsequent visits, you will need to input card details again.

Payment in full must be made at the time of placing the order, and any subsequent cancellation of your order will be refunded to the credit of the card used in the transaction as appropriate.

Products & Services

All products, services etc, are offered subject to availability, and certain goods will have stock limits and purchasing limits. We accept no liability for the unavailability of our products or services.

Ordering products or services is easy and straightforward. Simply log on to the site and choose the category that interests you to see what products are available.

This will lead you to see current availability and to see what variations can be chosen.

We are not required to explain why certain products or services are no longer available, but are continuously updating the availability to satisfy customer demand.

The University of Oxford On-Line Store is operated by The University of Oxford, Wellington Square, Oxford, Ox1 2JD.