21st International conference on service systems and service management

Under the theme “AI-empowered service systems and service management”, ICSSSM 2026 will focus on how artificial intelligence (AI) and emerging intelligent technologies are transforming the design, operation, and governance of service systems. As AI becomes a core component of strategic decision-making and service innovation, both academia and industry are reimagining the principles of efficiency, resilience, and human–machine collaboration.

The conference programme will comprise two days of sessions and networking at Saïd Business School. Conference fees include conference and formal dinner at Exter College. The dinner will take place on Monday, 20 July at 7pm. Attendees may also join a guided walking tour to complete their Oxford experience (extra fee).

Information about ticket types:
Student Early Bird Ticket (available until midnight on 28 February)
Standard Student Ticket (available from 1 March) 
General Admission Early Bird Ticket (available until midnight on 28 February) 
General Admission Ticket (available from 1 March) 

Optional Walking Tour of Oxford Ticket (on 21 July, after sessions end. 90-minute Walking Tour of Oxford: Discover the city's historic landmarks and colleges)